Privacy Policy

1. Introduction
At our organization, we are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and protect personal data in compliance with applicable regulations, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

2. Data Controller
Entity name: TURISME GARROTXA
Address: Av. Onze de Setembre, 22, 2nd floor, 17800 Olot (Girona)
Email: info@turismegarrotxa.com
Contact phone: +34 972 27 16 00

3. Personal Data Collected
The data we may collect includes:

• Contact information (name, email, phone number, postal address).
• Identification data (ID card/Tax number, if applicable).
• Browsing information and cookies (see our Cookie Policy).
• Any other information voluntarily provided by the user.

4. Purpose of Data Processing
Personal data is collected and processed for the following purposes:

• Managing the contractual or commercial relationship with the user.
• Responding to inquiries and information requests.
• Sending commercial and promotional communications (if the user has given consent).
• Improving the quality of our services and user experience.
• Complying with legal and regulatory obligations.

5. Legal Basis for Processing
The processing of data is carried out on the following legal grounds:

• Execution of a contract or pre-contractual relationship.
• Compliance with legal obligations.
• User’s explicit consent.
• Legitimate interest in improving services.

6. Data Recipients
Personal data will not be shared with third parties except in the following cases:

• Compliance with legal obligations.
• Service providers necessary for the execution of the contract.
• Financial entities for payment management.

7. Data Retention
Data will be kept for as long as necessary to fulfill the purposes for which it was collected and to determine possible liabilities arising from its processing.

8. User Rights
Users have the right to:

• Access, rectify or erase their data.
• Object to processing or request its limitation.
• Request data portability.
• Withdraw consent at any time.

To exercise these rights, users can contact us at info@turismegarrotxa.com, attaching a copy of their identification document.

9. Security Measures
We implement appropriate technical and organizational measures to ensure the security of personal data and to prevent its alteration, loss, unauthorized processing or access.

10. Changes to the Privacy Policy
We reserve the right to modify this policy to adapt it to legislative or jurisprudential developments. In the event of significant changes, users will be notified.

11. Contact
For any questions about this Privacy Policy, you can contact us at info@turismegarrotxa.com